Wilson Joseph Edward
Public Administration Professional | Client Relations Specialist
Juba, SS.About
Recent Public Administration graduate from Juba University, equipped with a robust academic foundation and a keen understanding of policy issues and development. Proactive and adaptable, I excel at complex problem-solving and strategic communication, demonstrated through effective client relationship management and negotiation in dynamic environments. Eager to leverage analytical and interpersonal skills to achieve organizational objectives and drive positive impact.
Work
Juba, South Sudan, South Sudan
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Summary
Managed sales and marketing initiatives, focusing on client relationship development and service delivery for a leading telecommunications provider.
Highlights
Cultivated strong relationships with a diverse client base, enhancing customer satisfaction and fostering repeat business within the telecommunications sector.
Provided expert consultation and tailored solutions to clients, effectively addressing inquiries and guiding product selection to meet specific needs.
Delivered exceptional customer service, efficiently resolving issues and ensuring a positive brand experience for all interactions.
Successfully negotiated pricing, quantities, and service specifications for various products, contributing directly to sales targets and client retention.
Skills
Problem Solving
Complex Problem Resolution, Analytical Thinking, Strategic Solutions.
Data & Software
Data Analysis, Microsoft Office 365.
Project Management
Project Planning, Coordination, Execution.
Client Relations
Customer Service, Client Communication, Negotiation, Relationship Building.
Communication & Teamwork
Effective Communication, Team Management, Collaboration.
Administrative Support
Office Administration, Operational Efficiency.
Innovation & Design
Innovative Thinking, Creative Design.